The short of it.
The upshot of the below is that we won't have you over. We have a 14 day, "no quibble" returns policy on ALL goods. We treat our customers with respect and fairness. We will get your purchase to you as best as we can, as quick as we can. ..Andy
Delivery & Shipping Information
Ophir Jewellery delivers at this time to the United Kingdom and Northern Ireland only. At our discretion, we will deliver to a different address to the credit/debit card billing address within the UK. Orders placed that ignore these conditions will be voided and the sum refunded to your card. We are unable to deliver to PO Boxes.
Delivery to BFPO addresses can be made by contacting us.
Standard Delivery & Shipping Times
We will normally despatch your order the same day if goods are in stock. Out of stock items are normally despatched within two days after receipt of order. However, any out of stock orders placed after 1400 Friday will normally be despatched the following Tuesday.
Once despatched, delivery time will vary according to delivery method which is determined by the value and type of your order.
We will email you when we despatch your order so you know when to expect your products.
The goods must be inspected when delivered. If any items are missing you must inform us within three working days.
Out of Stock Items
With such a large variety of items available, some products will occasionally become temporarily out of stock between placing your order and despatch.
Any out of stock items will be noted, together with an expected despatch date, and/or in the case for an individual product, we will advise you by email.
If a product is out of stock on a longer term basis, you will be advised and your requirements discussed.
UK Delivery
All orders to addresses within the United Kingdom, are free of delivery charges. Orders will be despatched by a variety of delivery methods depending on the value and weight of the order. You will be advised by email when the order is despatched which delivery method has been used and if applicable a tracking number will be provided.
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Terms & Conditions
These term and conditions apply to the use of this website and by proceeding further and /or placing an order you agree to be bound by them.
1 In these conditions the following terms shall have the following meanings:
‘Company' means Ophir Jewellery
'Customer' means any legal person or body whose order is accepted by the company;
'Order' means an order placed by you via this website, email or phone for one or more products;
'Contract' means any contract for the supply of goods by the company to the customer;
'Goods' means any goods forming part of the contract;
'Product' means any product displayed on this website;
'Website' means www.ophirjewellery.co.uk
'You' means a user of this Website
Prices
The prices for the Goods are ex-works and exclude packaging, carriage, VAT and all other taxes and duties.
The company reserves the right to change any price by publishing the amended price on the website.
Payment
Payment must be made for all orders prior to despatch of the order. Payment must be made either by Paypal / credit card / debit card. No order will be despatched prior to cleared funds being received.
All credit/debit card transactions are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to the Company we will not be liable for any delay or non-delivery.
Cancellations
Customers have the right to cancel a Contract and obtain a refund anytime within 14 days after receipt of the products if they wish to do so by notifying us via email. In the case of earrings, posts, scroll backs we ask that goods are unworn / unused for hygiene reasons; we can only accept these type of goods back if they are faulty. Please note that as a buyer you will be responsible for the costs of return postage.
Order cancellations (as per above) do not apply in the case of products supplied to your own specifications or personalisation.
Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The company will not be liable for any loss or damage, which may arise as a result of any failure by you to protect your password or account.
We will take all reasonable care, in so far as it is in our power to do so, to keep details of your payment and order secure, but in the absence of any negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.
General
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your ID and/or your Personal Information.
To the fullest extent possible, we can disclaim any and all warranties of any kind (whether express or implied) in relation to the Products. Ophir Jewellery liability for any injury (other than death or personal injury), damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of Ophir Jewellery or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.
This site is owned and operated by Ophir Jewellery. Unless otherwise specified, all information or materials appearing on this site, including the Ophir Jewellery logo, text, site design, graphics, icons, and photographic images, as well as the selection, assembly and arrangement thereof, are the sole property of Ophir Jewellery. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the Company's prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil action.
The Company reserves the right, without prior notification, to refuse service to any customer or to require verification of information prior to the acceptance of any order. In the event of a product being listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, the Company shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If payment has already been made for the purchase and your order is cancelled the Company shall immediately credit the amount of the incorrect price.
The Company has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. The sizes and measurements given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
The Company may at any time terminate or suspend any part of the Service without notice to you.
The contract between the Company and the Customer shall be governed by and construed in accordance with English Law.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
If you wish to contact us, please use the "Contact Us" button on the bottom of our homepage
or you can email us directly at
sales@ophirjewellery.co.uk
Our registered office is
The Cottage
Tofts Lane
Horncliffe
Northumberland
TD15 2XR